Patients’ Rights & Responsibilities

Patients Have a Right to:

To be seen by a GP of your choice, though this may not be the earliest available appointment with any doctor.
Be offered a health check questionnaire on joining the Practice.
Receive emergency care at any time (this may include care from other agencies when the surgery is closed).
Receive appropriate drugs and medicines.
Be referred for a specialist second opinion if the GP agrees.
View their medical records, subject to the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
To be seen by a GP within 48 hours and a healthcare professional within 24 hours (Monday – Friday).

Be courteous to our staff at all times. Violent or abusive behaviour will not be tolerated and may result in the patient’s removal from the Practice List.
Everyone should have respect for race, gender and disability.
To attend appointments on time or give adequate notice to cancel; someone else could use the appointment.
Remember that an appointment is for one person only and to discuss one condition.
To make the best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
Give 2 working days’ notice for repeat prescriptions, to allow for accurate prescribing and 4 working days if the prescription is to be sent directly to a pharmacy.
Request out-of-hours calls (evening, nights and weekends) only if they are felt to be truly necessary.