Patients’ Rights & Responsibilities

Patients Have a Right to:

  • To be seen by a GP of your choice, though this may not be the earliest available appointment with any doctor.
  • Be offered a health check questionnaire on joining the Practice.
  • Receive emergency care at any time (this may include care from other agencies when the surgery is closed).
  • Receive appropriate drugs and medicines.
  • Be referred for a specialist second opinion if the GP agrees.
  • View their medical records, subject to the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
  • To be seen by a GP within 48 hours and a healthcare professional within 24 hours (Monday – Friday).

Patients’ Responsibilities:

  • Be courteous to our staff at all times. Violent or abusive behaviour will not be tolerated and may result in the patient’s removal from the Practice List.
  • Everyone should have respect for race, gender and disability.
  • To attend appointments on time or give adequate notice to cancel; someone else could use the appointment.
  • Remember that an appointment is for one person only and to discuss one condition.
  • To make the best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
  • Give 2 working days’ notice for repeat prescriptions, to allow for accurate prescribing and 4 working days if the prescription is to be sent directly to a pharmacy.
  • Request out-of-hours calls (evening, nights and weekends) only if they are felt to be truly necessary.