EPS – Electronic Prescription Service
A new way to order your prescriptions.
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the pharmacy of your choice, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
Is This Service Right for You?
Yes, if you have a stable condition and you:
- Don’t want to go to your GP practice every time to collect your repeat prescription.
- Collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
- Don’t get prescriptions very often.
- Pick up your medicines from different places.
How Can You Use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
- A pharmacy.
- A dispensing appliance contractor (if you use one).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I Change my Nomination or Cancel it And Get a Paper Prescription?
Yes, you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS Reliable, Secure and Confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If You are Unhappy With Your Experience of Nomination
You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved – www.england.nhs.uk/contact-us/complaint/.
For more information visit: www.hscic.gov.uk/epspatients, your pharmacy or GP practice. (Dec 2014)